Technical Support

For any help on AEO System (Web or Front End), please contact 03-8882-2329 (Puan Rita Paul/Puan Zulaikha Ahmad/Puan Mariana Mohamed Sam) or 03-8882 2873 (Tuan Rosli Arfan).

 

Downloads

AEO Web

CGC Card Application Form

If you require more CGC Cards that you currently possessed, this is the form to request for more cards.

CGC Card Reactivation / Cancellation Form

If you have a blocked CGC card that you would like to reactivate it or simply wants to cancel the card on a permanent basis, this is the form to do just that.

AEO Front End Standard Edition Version 2.0.2 for Windows7

Quick Update for Windows7

Quick Update for Windows7 for HS2017 Tariff Code

Installation Files

A self-extracting executable for the installation of version 2.0.2 of the Front End (FE) for Windows7. It will copy files to your C:\CGCFEInstall folder and setup the CGC Front End Application. This is for PCs without the CGC Front End Application.

SQLExpress2008

This is the SQLExpress2008, a free Desktop Edition of SQL Server from Microsoft.
For more information and detailed step-by-step instruction, please read CGCFE_Install_ProcedureforWin7.pdf.
Note:
This file size is about 113MB. It takes a lot of time to download.

DatabaseFiles.zip

This is for the installation of the FE database for the CGC Front End Application. It requires SQLExpress2008.
It will copy files to your C:\ folder and setup for CGC Front End Database.
For more information and detailed step-by-step instruction, please read CGCFE_Install_ProcedureforWin7.pdf.

CGCFEversion2.0.2.txt

List of enhancements since version 1.0.0

Security Software for Windows7

CD-ROM

Installation and Setup Procedure for CGC Security Software for Windows7.
Get CD-ROM and follow the instructions with manual to install the security software.

Certificate Updates

iProxyCA_Patch_ver2.0.zip

Please download this zip file to update the client's iProxy CA certificate (From 01/01/2011).

DigisignServerID.cer

Run and Install this to update the Digisign Server ID certificate.

mTrust.cer

Run and Install this to update the mTrust certificate (especially those not using iProxy).

Certificate Updates for Windows7

class2root.cer

Download this file and install the class2root certificate.
For more information and detailed step-by-step instruction, please read CGCFE_Install_ProcedureforWin7.pdf.

Digisign ID Enhanced 2048.cer

Download this file and install the Digisign ID Enhanced 2048 certificate.
For more information and detailed step-by-step instruction, please read CGCFE_Install_ProcedureforWin7.pdf.

User Manuals

CGCFEPCSpec.doc

PC Specification for CGC Front End Application

CGCFEInstallnSetup.doc

Installation and Setup Procedure for CGC Front End Application

CGCprintConfigPRS.doc

Printer configuration to enable printing of Permission Request Slip (PRS)

CGCPopUpBlockerWinXPSP2.doc

Disable pop-up blocker for Windows XP SP2 (IE6 SP2)

CGCFEDataFormat01.doc

Data Import & Export Format for CGC Front End Application

CGCDataImportStruc06.xls

Data Import Structure for CGC Front End Application (please also refer to CGCFEDataFormat01.doc)

CGCDataExportStruc01.xls

Data Export Structure for CGC Front End Application (please also refer to CGCFEDataFormat01.doc)

CGCWebUserManualVer8.doc

User Manual for AEO Web

CGCFEUserManualVer11.doc

User Manual for CGC Front End Application

CGCFEQuickUpdate.doc

Quick Update for CGC Front End Application and Database Patch

CGCFEuninstall.doc

Un-installation documentation. Please uninstall previous application making sure CGCStdOCX.ocx, CtrlXLib.dll and DBLib.dll are fully deleted from the system32 folder ("C:\WINNT\system32" for Windows 2000 or "C:\WINDOWS\system32" for Windows XP) and the CGCFrontEndSE.exe is removed from the application folder (C:\Program Files\CGC Front End Standard Edition\)

CGCFEAseanChinaConfigurationManual.pdf

ASEAN CHINA configuration manual for CGC Front End

CGCFEAseanTurkeyConfigurationManual.pdf

ASEAN TURKEY configuration manual for CGC Front End

CGCFEAseanKoreaConfigurationManual.pdf

ASEAN KOREA configuration manual for CGC Front End

CGCFrontEndforGST.pdf

Screen Image of CGC Front End for GST

StepsToAddNewTypeOfSalesTaxExemptionInCS_V01.pdf

Sales Tax Exemption Cocd & Description to their AEO FrontEnd for CS declaration

User Manuals for Windows7

CGCFE_Install_ProcedureforWin7.pdf

Installation and Setup Procedure for CGC Front End Application for Windows7

SecuritySoftwareManualWin7.zip

Installation and Setup Procedure for Security Software of CGC Front End Application for Windows7
The following manual are included:
- 2048 CGC Installation Instruction v1.0.pdf (Install Security Software)
- Rockey200 reader installation.pdf (Install the driver of card reader(Rockey200))
- DigicertiFile-UG v1.0.pdf (Install Digicert iFile)
- Nexus CGC Guidelines v1.0.pdf (Install Nexus personal)
- Digicert BizLite Guidelines v1.0.pdf (Install Digicert Bizlite and configuration)
- Steps to Install CGC certificate v1.0.pdf (Install Certification)

Ms Windows Fix Installation v1.1.pdf

AEO CLIENT CERTIFICATE ERROR FIX MANUAL

CGCFE Installation FAQ

CGCFE Installation FAQ

Please make sure you go through this FAQ before forwarding any inquiries to AEO Support as this document contains the latest most frequently asked questions regarding CGC Front End Installation (including printing settings, ivest, cgctrial etc). Please check the Update Date in the pdf for latest updated date.

Checklist AEO Compliance

Checklist AEO Compliance.pdf

COMPLIANCE CHECKLIST FOR MALAYSIAN AUTHORIZED ECONOMIC OPERATOR (AEO) / CUSTOMS GOLDEN CLIENT (CGC)

Mutual Recognition Arrangement (MRA)

MRA ANNOUNCEMENT_MSIA_5.2.2015.pdf

Mutual Recognition Arrangement (MRA) between JKDM and Japan Custom 1st March 2015